RETURNS & CANCELLATION POLICY

RETURN ELIGIBILITY

Please check if you are eligible for a return below:

INCORRECT PRODUCT

An incorrect product has been delivered to you where the delivered product does not match the item in the order confirmation email. This is not valid for products where it is mentioned that design/styles may vary on the website.

MANUFACTURING DEFECT

If you feel the product is damaged or has a manufacturing defect, please photograph this as soon as you have opened the packaging and immediately share the same with our team. (Note: In such a case, please share the videos/pictures of the damaged product with us the same day of receiving the product.)

For complaints on manufacturing defective products, an email from the customer may have to be sent to the respective manufacturer/brand authorities notifying them of the defect in the product with images and videos to validate the claim. Maappi kids will assist the customer during the entire process.

Please email us at [email protected] with the details of the product and your Order number. Our team will share the brand email address at which the request needs to be raised. Without this step, a return request for a defective product will not be accepted by.

REQUISITES FOR RETURN

• Product outer box should be in the original mint condition with price tags.
• Products should not be used, worn out or torn/damaged.
• The originally shipped labels and invoice should be made available.

TIME PERIOD

Please contact our customer care department within 48 hours of delivery, in case you wish to return any products and your purchase meets the above criteria. our return window shuts 48 hours after the product is delivered to you.

NEXT STEPS FOR YOU

If your purchase meets our return criteria stated above, please contact our customer care team over email at [email protected]

Please share the following in order to facilitate a smooth return:

1.         Order number

2.       Delivery address

3.       Reason for exchange

4.       Images/videos of the item

Post verification, a reverse pick-up will be scheduled within 3-7 business days.

NON-RETURNABLE PRODUCTS

Certain products are not returnable and hence are not subjected to our return policy. The same will be specified on the individual product and brand pages.

Packaging Damaged products are non-returnable as all these products go through a strict QC process by our Quality team. Additionally, images of each and every product are shared with the customer after they place an order. Packaging damaged products are shipped only after a customer is satisfied with the condition of the product and its box.

CANCELLATION POLICY

Maappi kids prides itself on shipping out orders as soon as possible. If you wish to cancel your order, then please send an email to us at [email protected] with your product and order details. The email must be sent within 4 hours of placing the order and also during our working hours.

Please note that once an order has been shipped, it cannot be cancelled.

REFUND POLICY

REFUND AMOUNT

LOST PRODUCT

At the time of delivery if an item is lost in-transit by the courier, we will provide a full refund to the customer.

WRONG OR DAMAGED PRODUCT DELIVERED

In case you receive a wrong or damaged product, and qualify for a return as our return policy, we will provide a full refund to you. The refund will be initiated only after the products are received at our warehouse, and successfully pass the quality check.

CANCELLED ORDERS

For all orders that are cancelled, we will provide a full refund to you.

UNDELIVERED ORDERS

For all prepaid orders that are not accepted by you and are returned to our warehouse, a small processing fee of INR 100 will be charged to you, and the balance will be refunded to you. Please note that the shipping and handling charges that were charged to you while placing the order will not be refunded in this case.

DISCOUNTED PRODUCT

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

MODE OF REFUND

• In case of online payment, the refund will be provided to you in the form of store credits or store voucher.
• In case of COD orders, the refund will be provided to the customer in the form of store credits or store voucher.
• In case of cancellations, the refund will be provided to you in the form of store credits or store voucher.
• We do not offer refunds to your bank account or credit card.

SHIPPING POLICY

The following information summarises the shipping policy:

• Maappi kids provides shipping to most pin codes in India. 
• The orders will be delivered within a minimum of 4 days and a maximum of 7 days from the date of purchase. 
• Orders placed before 11.30 am are dispatched/shipped on the same day, and the rest within the next working day except for Sundays and holidays. 
• All prepaid orders shipped on priority basis. 
• All Cash on delivery (COD) orders are verified by a customer service representative by the medium of calling on the registered number associated with the order. Maappi kids will make 3 such attempts to verify the order, in addition to a whatsapp attempt as well. If the order still remains unverified after 3 days from the order, the order will be cancelled.
• Maximum products are eligible for Cash on delivery (COD).

SHIPPING CHARGES

The following schedule describes the shipping charge structure:

Please note that for every COD order an additional INR 100 will be charged on the account of handling charges.

These shipping and handling charges are not refundable in the case of return/cancellation of the product or the order.

The shipping and handling charges can be modified by Maappi kids at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

REVERSE SHIPPING

We charge a nominal fee of INR 100 for all orders that will require Reverse Shipping.

CHANGE IN DELIVERY DETAILS

Any change in delivery details after the order is shipped is not possible.

RESHIPPING OF UNACCEPTED ORDERS

In case you do not accept any prepaid order that has been shipped, and request for a second shipping, Maappi kids will charge a delivery charge of the original amount as well as a nominal processing fee of INR 150 per order.